Refund Policy

This policy explains our rules for refunds, cancellation, and plan changes for Matinn (the "Service"). The Service is operated by Mánahöll ehf.; payments are processed by our merchant of record, Paddle.

1. Right to a refund — first 14 days

You are entitled to a full refund within 14 days of your first subscription purchase, no reason needed. This applies to the first purchase only, not to automatic renewals.

A refund is also available at any time if the Service has a material defect that prevents you from using it as described.

2. One-time purchases

One-time purchases (such as premium cookbooks) can be refunded within 14 days of purchase. When a one-time purchase is refunded, access to the purchased content is removed.

3. How to request a refund

1. Email samband@matinn.is within 14 days of the purchase.
2. Include your account details (e.g. the email address you registered with).
3. We confirm receipt and start the refund process.
4. Refunds are normally completed within 5–7 business days, back to the payment method used for the original purchase.

4. What a refund means for your access

• Full refund of a subscription: your subscription is cancelled and paid features are removed immediately.
• Partial refunds or credits we grant as goodwill do not affect your access.
• Chargebacks: if a payment is reversed through your bank or card issuer, the associated access is removed immediately. Contact us first — we resolve genuine issues faster than a dispute does.

5. Cancelling after the 14-day period

If you cancel your subscription after the refund window has closed:

• You keep full access for the period you have already paid for (to the end of the month or year).
• The subscription does not renew and no further payments are taken.
• Pro-rata refunds for unused time within a paid period are not given.

6. Plan changes

• Upgrades take effect immediately; you are charged the prorated difference.
• Downgrades also take effect immediately; the unused portion of what you paid is applied as a credit toward your next invoice.

7. Free trials

If a plan includes a free trial, you are not charged if you cancel before the trial ends.

8. Changes to this policy

We may change this policy from time to time. Changes are published on this page.

9. Contact

Questions about this policy: samband@matinn.is.